To close an existing account, you may fax a signed letter to The Manager Customer Services along with first 4 pages of passport or front and back of drivers license
or...
Come in and request that the supply be disconnected.
Once the account is finalized and there is a remaining balance due on the account the deposit will be applied to the account. Also, if there is a credit balance after the funds have been applied to the account it would then be transferred to your new account. If there is no outstanding balance due, a cheque will be prepared for collection for any outstanding credit balance. You are required to provide photo identification in order to collect your cheque. This process may take approximately 3 to 4 weeks.
New Connections Service Upgrades Reconnections Temporary Supplies Stop Service
